{"id":2734,"date":"2025-01-14T09:13:02","date_gmt":"2025-01-14T15:13:02","guid":{"rendered":"https:\/\/www.ssaver.gob.mx\/tecnologias\/?page_id=2734"},"modified":"2026-03-11T09:16:12","modified_gmt":"2026-03-11T15:16:12","slug":"mesa-de-ayuda","status":"publish","type":"page","link":"https:\/\/www.ssaver.gob.mx\/tecnologias\/soporte-a-usuarios\/mesa-de-ayuda\/","title":{"rendered":"Mesa de Ayuda"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-d39e70f1 wp-block-columns-is-layout-flex\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-bottom:0\">\n<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-b108c007 wp-block-column-is-layout-flow\" style=\"padding-right:0;padding-left:0;flex-basis:15%\"><\/div>\n\n\n\n<div class=\"wp-block-column has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-radius:0px;background-color:#530000;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:70%\">\n<div class=\"wp-block-cover wp-elements-742c4bcb7021f53f1e760c7f59f1e7b5 has-aspect-ratio\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;aspect-ratio:auto;min-height:unset;\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"389\" class=\"wp-block-cover__image-background wp-image-5220 size-full\" alt=\"\" src=\"https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-content\/uploads\/sites\/14\/2025\/09\/textura_areas_TI-scaled.png\" style=\"object-position:15% 27%\" data-object-fit=\"cover\" data-object-position=\"15% 27%\" srcset=\"https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-content\/uploads\/sites\/14\/2025\/09\/textura_areas_TI-scaled.png 2560w, https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-content\/uploads\/sites\/14\/2025\/09\/textura_areas_TI-300x46.png 300w, https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-content\/uploads\/sites\/14\/2025\/09\/textura_areas_TI-1024x156.png 1024w, https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-content\/uploads\/sites\/14\/2025\/09\/textura_areas_TI-768x117.png 768w, https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-content\/uploads\/sites\/14\/2025\/09\/textura_areas_TI-1536x234.png 1536w, https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-content\/uploads\/sites\/14\/2025\/09\/textura_areas_TI-2048x312.png 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-100 has-background-dim\" style=\"background-color:#720f37\"><\/span><div class=\"wp-block-cover__inner-container is-layout-constrained wp-container-core-cover-is-layout-72190d31 wp-block-cover-is-layout-constrained\">\n<p class=\"has-text-align-center\" style=\"font-size:28px\"><strong>Soporte t\u00e9cnico | Tecnolog\u00edas de la Informaci\u00f3n<\/strong><\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:15%\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-b2864ded wp-block-columns-is-layout-flex\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-bottom:0\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:15%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"background:linear-gradient(180deg,rgb(233,231,225) 32%,rgba(232,230,225,0) 100%);padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--70);flex-basis:70%\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-f0342b05 wp-block-columns-is-layout-flex\" style=\"margin-top:0;margin-bottom:0\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p class=\"has-text-color has-link-color wp-elements-109ca13cf3d31828d0fd08601f3858d8\" style=\"color:#5b4c0d;margin-top:0;margin-right:var(--wp--preset--spacing--40);margin-bottom:0;margin-left:var(--wp--preset--spacing--40);font-size:24px\"><strong>Canales de Atenci\u00f3n | Puedes optar por comunicarte en:<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator aligncenter has-text-color has-alpha-channel-opacity has-background is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20);background-color:#d6af4d;color:#d6af4d\" \/>\n\n\n\n<ul style=\"border-style:none;border-width:0px;border-radius:26px;margin-top:var(--wp--preset--spacing--30);margin-right:0;margin-bottom:var(--wp--preset--spacing--30);margin-left:0\" class=\"wp-block-list has-medium-font-size\">\n<li class=\"has-text-color has-link-color wp-elements-210165e4cb33367b1f0ae8f26a4101ea\" style=\"color:#7a1737;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;font-size:20px\">Tel\u00e9fono: (228) 8-42-30-00 ext: 3700<\/li>\n\n\n\n<li class=\"has-text-color has-link-color wp-elements-14f509a8ea80ab89aab152cac72f47bc\" style=\"color:#7a1737;font-size:20px\">Correo electr\u00f3nico: <strong><strong><a href=\"mailto:mesadeayuda@ssaver.gob.mx\">mesadeayuda@ssaver.gob.mx<\/a><\/strong><\/strong><\/li>\n\n\n\n<li class=\"has-text-color has-link-color wp-elements-b0d427bcfb30da6215a540f6596b3fab\" style=\"color:#7a1737;font-size:20px\">Personalmente: Acudiendo a las instalaciones del Departamento de Tecnolog\u00edas de la Informaci\u00f3n en el campus de Oficina Central SS|SESVER<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-content\/uploads\/sites\/14\/2025\/03\/SolicitudSoporteUsuarios.mp4\"><img loading=\"lazy\" decoding=\"async\" width=\"2395\" height=\"1210\" src=\"https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-content\/uploads\/sites\/14\/2025\/12\/bnrTI_VID.png\" alt=\"\" class=\"wp-image-6024\" srcset=\"https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-content\/uploads\/sites\/14\/2025\/12\/bnrTI_VID.png 2395w, https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-content\/uploads\/sites\/14\/2025\/12\/bnrTI_VID-300x152.png 300w, https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-content\/uploads\/sites\/14\/2025\/12\/bnrTI_VID-1024x517.png 1024w, https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-content\/uploads\/sites\/14\/2025\/12\/bnrTI_VID-768x388.png 768w, https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-content\/uploads\/sites\/14\/2025\/12\/bnrTI_VID-1536x776.png 1536w, 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srcset=\"https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-content\/uploads\/sites\/14\/2025\/12\/banners_SS_TRAMITES_Pagina-8.png 813w, https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-content\/uploads\/sites\/14\/2025\/12\/banners_SS_TRAMITES_Pagina-8-300x108.png 300w, https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-content\/uploads\/sites\/14\/2025\/12\/banners_SS_TRAMITES_Pagina-8-768x276.png 768w\" sizes=\"auto, (max-width: 813px) 100vw, 813px\" \/><\/a><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full zoom-hover\"><a href=\"https:\/\/www.ssaver.gob.mx\/tecnologias\/soporte-a-usuarios\/fichas-tecnicas-de-bienes-informaticos\/\"><img loading=\"lazy\" decoding=\"async\" width=\"866\" height=\"323\" src=\"https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-content\/uploads\/sites\/14\/2025\/10\/F_TECNICA.png\" alt=\"\" class=\"wp-image-5531\" 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srcset=\"https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-content\/uploads\/sites\/14\/2025\/10\/Manual_identidad_institucional.png 866w, https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-content\/uploads\/sites\/14\/2025\/10\/Manual_identidad_institucional-300x112.png 300w, https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-content\/uploads\/sites\/14\/2025\/10\/Manual_identidad_institucional-768x286.png 768w\" sizes=\"auto, (max-width: 866px) 100vw, 866px\" \/><\/a><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:15%\"><\/div>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Canales de Atenci\u00f3n | Puedes optar por comunicarte 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