{"id":5382,"date":"2025-10-06T11:13:34","date_gmt":"2025-10-06T17:13:34","guid":{"rendered":"https:\/\/www.ssaver.gob.mx\/tecnologias\/?page_id=5382"},"modified":"2026-03-10T10:25:16","modified_gmt":"2026-03-10T16:25:16","slug":"reporte-de-fallo-en-telefonia-o-internet","status":"publish","type":"page","link":"https:\/\/www.ssaver.gob.mx\/tecnologias\/reporte-de-fallo-en-telefonia-o-internet\/","title":{"rendered":"Reporte de fallo en telefon\u00eda o internet"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9c22b1e3 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:0;padding-left:0;flex-basis:15%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-stretch is-layout-flow wp-container-core-column-is-layout-c43c6636 wp-block-column-is-layout-flow\" style=\"padding-right:0;padding-left:0;flex-basis:70%\">\n<div class=\"wp-block-cover wp-elements-838d0e3ba6f79eda3ed7a846a20b4b79 has-aspect-ratio\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;aspect-ratio:auto;min-height:unset;\"><img loading=\"lazy\" decoding=\"async\" width=\"2550\" height=\"1650\" class=\"wp-block-cover__image-background wp-image-4624 size-full\" alt=\"\" src=\"https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-content\/uploads\/sites\/14\/2025\/08\/Textura-varias_page-0001.jpg\" style=\"object-position:6% 52%\" data-object-fit=\"cover\" data-object-position=\"6% 52%\" srcset=\"https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-content\/uploads\/sites\/14\/2025\/08\/Textura-varias_page-0001.jpg 2550w, https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-content\/uploads\/sites\/14\/2025\/08\/Textura-varias_page-0001-300x194.jpg 300w, https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-content\/uploads\/sites\/14\/2025\/08\/Textura-varias_page-0001-1024x663.jpg 1024w, https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-content\/uploads\/sites\/14\/2025\/08\/Textura-varias_page-0001-768x497.jpg 768w, https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-content\/uploads\/sites\/14\/2025\/08\/Textura-varias_page-0001-1536x994.jpg 1536w, https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-content\/uploads\/sites\/14\/2025\/08\/Textura-varias_page-0001-2048x1325.jpg 2048w\" sizes=\"auto, (max-width: 2550px) 100vw, 2550px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-100 has-background-dim\" style=\"background-color:#720f37\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<p class=\"has-text-align-center\" style=\"font-size:28px\"><strong>Reporte de fallo en telefon\u00eda o internet<\/strong><\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:0;padding-left:0;flex-basis:15%\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-b2864ded wp-block-columns-is-layout-flex\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-bottom:0\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:15%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center has-background is-layout-flow wp-container-core-column-is-layout-2fd70672 wp-block-column-is-layout-flow\" style=\"background:linear-gradient(180deg,rgb(233,231,225) 32%,rgba(232,230,225,0) 100%);padding-top:var(--wp--preset--spacing--40);padding-right:0;padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40);flex-basis:70%\">\n<p class=\"has-text-align-center has-text-color has-link-color wp-elements-ac4b26e41046420e06294ae2b130dffa\" style=\"color:#7a1737;margin-top:0;margin-bottom:0;padding-top:0;padding-bottom:0;font-size:30px\"><strong>Si tu servicio es Telmex\/Uninet proporcionado por SESVER<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator aligncenter has-text-color has-alpha-channel-opacity has-background is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20);background-color:#d6af4d;color:#d6af4d\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-75618fee wp-block-columns-is-layout-flex\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--60);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--60)\">\n<div class=\"wp-block-column is-vertically-aligned-center is-content-justification-center is-layout-constrained wp-container-core-column-is-layout-2b0d6b2b wp-block-column-is-layout-constrained\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:45%\">\n<p class=\"has-text-align-center has-text-color has-link-color wp-elements-549f5a90d7d88ceaa39b3fb11f0f30d9\" style=\"color:#7a1737;margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20);padding-top:0;padding-bottom:0;font-size:26px\"><strong>\u00bfQu\u00e9 necesitas? <\/strong><\/p>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center has-background is-layout-flex wp-container-core-columns-is-layout-068ea1e1 wp-block-columns-is-layout-flex\" style=\"border-radius:20px;background-color:#f3f3f3;margin-top:0;margin-bottom:var(--wp--preset--spacing--40);padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-container-core-column-is-layout-fd134cff wp-block-column-is-layout-flow\" style=\"padding-right:0;padding-left:0;flex-basis:70%\">\n<ul style=\"border-style:none;border-width:0px;border-radius:26px;margin-top:var(--wp--preset--spacing--30);margin-right:0;margin-bottom:var(--wp--preset--spacing--30);margin-left:0\" class=\"wp-block-list has-medium-font-size\">\n<li class=\"has-text-color has-link-color wp-elements-a2a3e831dce088467191ee065646370b\" style=\"color:#7a1737;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;font-size:18px\">Foto m\u00f3dem con <strong>testigo <br>led en rojo o apagado<\/strong>.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-content-justification-center is-layout-constrained wp-container-core-column-is-layout-d7a71814 wp-block-column-is-layout-constrained\" style=\"padding-right:0;padding-left:0;flex-basis:30%\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69f2ccaad7e1b&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69f2ccaad7e1b\" class=\"wp-block-image aligncenter size-full is-resized wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"707\" height=\"490\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-content\/uploads\/sites\/14\/2025\/10\/caps_FALLA_TELEFONICA_1.png\" alt=\"\" class=\"wp-image-5472\" style=\"width:114px;height:auto\" srcset=\"https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-content\/uploads\/sites\/14\/2025\/10\/caps_FALLA_TELEFONICA_1.png 707w, https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-content\/uploads\/sites\/14\/2025\/10\/caps_FALLA_TELEFONICA_1-300x208.png 300w, https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-content\/uploads\/sites\/14\/2025\/10\/caps_FALLA_TELEFONICA_1-392x272.png 392w, https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-content\/uploads\/sites\/14\/2025\/10\/caps_FALLA_TELEFONICA_1-130x90.png 130w\" sizes=\"auto, (max-width: 707px) 100vw, 707px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Agrandar\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center has-background is-layout-flex wp-container-core-columns-is-layout-a14e70ff wp-block-columns-is-layout-flex\" style=\"border-radius:20px;background-color:#f3f3f3;margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--60);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-container-core-column-is-layout-fd134cff wp-block-column-is-layout-flow\" style=\"padding-right:0;padding-left:0;flex-basis:70%\">\n<ul style=\"border-style:none;border-width:0px;border-radius:26px;margin-top:var(--wp--preset--spacing--30);margin-right:0;margin-bottom:var(--wp--preset--spacing--30);margin-left:0\" class=\"wp-block-list has-medium-font-size\">\n<li class=\"has-text-color has-link-color wp-elements-5e4f2a2c6df10cf5054271329e1561d8\" style=\"color:#7a1737;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;font-size:18px\">Foto de <strong>etiqueta m\u00f3dem<br><\/strong> con <strong>n\u00famero de serie visible<\/strong>.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-content-justification-center is-layout-constrained wp-container-core-column-is-layout-d7a71814 wp-block-column-is-layout-constrained\" style=\"padding-right:0;padding-left:0;flex-basis:30%\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69f2ccaad8635&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69f2ccaad8635\" class=\"wp-block-image aligncenter size-full is-resized wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"707\" height=\"490\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-content\/uploads\/sites\/14\/2025\/10\/caps_FALLA_TELEFONICA_2.png\" alt=\"\" class=\"wp-image-5473\" style=\"width:115px;height:auto\" srcset=\"https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-content\/uploads\/sites\/14\/2025\/10\/caps_FALLA_TELEFONICA_2.png 707w, https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-content\/uploads\/sites\/14\/2025\/10\/caps_FALLA_TELEFONICA_2-300x208.png 300w, https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-content\/uploads\/sites\/14\/2025\/10\/caps_FALLA_TELEFONICA_2-392x272.png 392w, https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-content\/uploads\/sites\/14\/2025\/10\/caps_FALLA_TELEFONICA_2-130x90.png 130w\" sizes=\"auto, (max-width: 707px) 100vw, 707px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Agrandar\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-bottom is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:35%\">\n<div class=\"wp-block-columns are-vertically-aligned-center has-background is-layout-flex wp-container-core-columns-is-layout-54857bf9 wp-block-columns-is-layout-flex\" style=\"border-radius:20px;background-color:#f3f3f3;margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<ul style=\"border-style:none;border-width:0px;border-radius:26px;margin-top:var(--wp--preset--spacing--30);margin-right:0;margin-bottom:var(--wp--preset--spacing--30);margin-left:0\" class=\"wp-block-list has-medium-font-size\">\n<li class=\"has-text-color has-link-color wp-elements-e95a72ef92430446ea0e049c0cc53d8f\" style=\"color:#7a1737;font-size:18px\"><strong>N\u00famero telef\u00f3nico<\/strong> (En caso de no localizarlo hacer la observaci\u00f3n en el reporte)<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center has-background is-layout-flex wp-container-core-columns-is-layout-5060d97d wp-block-columns-is-layout-flex\" style=\"border-radius:20px;background-color:#f3f3f3;margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40);padding-top:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<ul style=\"border-style:none;border-width:0px;border-radius:26px;margin-top:var(--wp--preset--spacing--30);margin-right:0;margin-bottom:var(--wp--preset--spacing--30);margin-left:0\" class=\"wp-block-list has-medium-font-size\">\n<li class=\"has-text-color has-link-color wp-elements-97a10adf2c0f2ced5ea996849bb49d90\" style=\"color:#7a1737;padding-top:0;padding-right:var(--wp--preset--spacing--40);padding-bottom:0;padding-left:0;font-size:18px\">Enviar las fotograf\u00edas al correo<strong>mesadeayuda@ssaver.gob.mx <\/strong>y comunicarse al tel\u00e9fono: <strong>(228) 8-42-30-00<\/strong> ext: <strong>3700<\/strong><strong><br><\/strong>para obtener un <strong>n\u00famero de reporte<\/strong>.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-container-core-column-is-layout-1396dd20 wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:20%\">\n<div class=\"wp-block-cover\" style=\"border-radius:22px;margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--50);padding-right:0;padding-bottom:var(--wp--preset--spacing--50);padding-left:0;min-height:30vh;aspect-ratio:unset;\"><img loading=\"lazy\" decoding=\"async\" width=\"1309\" height=\"1510\" class=\"wp-block-cover__image-background wp-image-4479 size-full\" alt=\"\" src=\"https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-content\/uploads\/sites\/14\/2025\/07\/ICON_TI_Areasdeservicio1.jpg\" style=\"object-position:50% 50%\" data-object-fit=\"cover\" data-object-position=\"50% 50%\" srcset=\"https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-content\/uploads\/sites\/14\/2025\/07\/ICON_TI_Areasdeservicio1.jpg 1309w, https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-content\/uploads\/sites\/14\/2025\/07\/ICON_TI_Areasdeservicio1-260x300.jpg 260w, https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-content\/uploads\/sites\/14\/2025\/07\/ICON_TI_Areasdeservicio1-888x1024.jpg 888w, https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-content\/uploads\/sites\/14\/2025\/07\/ICON_TI_Areasdeservicio1-768x886.jpg 768w\" sizes=\"auto, (max-width: 1309px) 100vw, 1309px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-90 has-background-dim wp-block-cover__gradient-background has-background-gradient\" style=\"background:linear-gradient(0deg,rgb(90,0,39) 61%,rgb(163,77,87) 100%)\"><\/span><div class=\"wp-block-cover__inner-container is-layout-constrained wp-container-core-cover-is-layout-1d91838f wp-block-cover-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-eb5be84a wp-block-columns-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20);padding-top:0;padding-right:var(--wp--preset--spacing--30);padding-bottom:0;padding-left:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<p class=\"has-text-align-center has-white-color has-text-color has-link-color wp-elements-d3d3eba9ec9469364c0b0de3a70ec520\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;font-size:20px\"><strong><a href=\"https:\/\/www.ssaver.gob.mx\/tecnologias\/reporte-de-fallo-en-telefonia-o-internet\/guia-para-el-reporte-de-fallo-en-telefonia-o-internet\/\">Gu\u00eda para el reporte <br>de fallo en telefon\u00eda <br>o internet<\/a><\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><a href=\"https:\/\/www.ssaver.gob.mx\/tecnologias\/reporte-de-fallo-en-telefonia-o-internet\/guia-para-el-reporte-de-fallo-en-telefonia-o-internet\/\"><img loading=\"lazy\" decoding=\"async\" width=\"246\" height=\"190\" src=\"https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-content\/uploads\/sites\/14\/2025\/09\/MANO_CURSOR_3.png\" alt=\"\" class=\"wp-image-5133\" style=\"width:83px;height:auto\"\/><\/a><\/figure>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-1fc7b8c3 wp-block-columns-is-layout-flex\" style=\"margin-top:0;margin-bottom:0;padding-right:0;padding-left:0\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-container-core-column-is-layout-f63c55e9 wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--60);flex-basis:100%\">\n<div class=\"wp-block-columns are-vertically-aligned-center has-background is-layout-flex wp-container-core-columns-is-layout-ff1a4ee9 wp-block-columns-is-layout-flex\" style=\"border-radius:20px;background-color:#f3f3f3;margin-top:0;margin-bottom:var(--wp--preset--spacing--50);padding-top:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<ul style=\"border-style:none;border-width:0px;border-radius:26px;margin-top:var(--wp--preset--spacing--30);margin-right:0;margin-bottom:var(--wp--preset--spacing--30);margin-left:0\" class=\"wp-block-list has-medium-font-size\">\n<li class=\"has-text-color has-link-color wp-elements-1ec1a910b2d388c868f60dc0be264db4\" style=\"color:#7a1737;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;font-size:18px\"><strong>Una vez levantado el reporte<\/strong> nosotros le damos seguimiento hasta reestablecer el servicio.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-1fc7b8c3 wp-block-columns-is-layout-flex\" style=\"margin-top:0;margin-bottom:0;padding-right:0;padding-left:0\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-container-core-column-is-layout-f63c55e9 wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--60);flex-basis:100%\">\n<div class=\"wp-block-cover is-light\" style=\"border-radius:18px;margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;min-height:100px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-100 has-background-dim\" style=\"background-color:#dcd0d0\"><\/span><div class=\"wp-block-cover__inner-container is-layout-constrained wp-container-core-cover-is-layout-d7d66a71 wp-block-cover-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9c22b1e3 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:10%\">\n<figure class=\"wp-block-image size-large\" style=\"margin-right:0;margin-left:var(--wp--preset--spacing--60)\"><a href=\"https:\/\/www.ssaver.gob.mx\/tecnologias\/soporte-a-usuarios\/mesa-de-ayuda\/\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"876\" src=\"https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-content\/uploads\/sites\/14\/2025\/10\/MAYUDA_VINO-1024x876.png\" alt=\"\" class=\"wp-image-5366\" srcset=\"https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-content\/uploads\/sites\/14\/2025\/10\/MAYUDA_VINO-1024x876.png 1024w, https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-content\/uploads\/sites\/14\/2025\/10\/MAYUDA_VINO-300x257.png 300w, https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-content\/uploads\/sites\/14\/2025\/10\/MAYUDA_VINO-768x657.png 768w, https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-content\/uploads\/sites\/14\/2025\/10\/MAYUDA_VINO.png 1504w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-container-core-column-is-layout-8a368f38 wp-block-column-is-layout-flow\" style=\"flex-basis:90%\">\n<ul style=\"padding-top:0;padding-bottom:0;padding-left:var(--wp--preset--spacing--80)\" class=\"wp-block-list\">\n<li class=\"has-text-color has-link-color wp-elements-7cf36aaeb6dca623fe8a2c46a4a86e49\" style=\"color:#7a1737;font-size:22px\"><a href=\"https:\/\/www.ssaver.gob.mx\/tecnologias\/soporte-a-usuarios\/mesa-de-ayuda\/\">Si en 72 horas no se ha solucionado la falla, favor de comunicarse a la <strong>mesa de ayuda<\/strong>.<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator aligncenter has-text-color has-alpha-channel-opacity has-background is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--50);margin-bottom:var(--wp--preset--spacing--50);background-color:#d6af4d;color:#d6af4d\"\/>\n\n\n\n<p class=\"has-text-align-center has-text-color has-link-color wp-elements-7a4bb36ec6c821f1eac4dee342368fec\" style=\"color:#7a1737;margin-top:0;margin-bottom:0;padding-top:0;padding-bottom:0;font-size:30px\"><strong>Si tu servicio es CFE\/Axtel proporcionado por IMSS Bienestar<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator aligncenter has-text-color has-alpha-channel-opacity has-background is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--50);margin-bottom:var(--wp--preset--spacing--50);background-color:#d6af4d;color:#d6af4d\"\/>\n\n\n\n<p class=\"has-text-align-center has-text-color has-link-color wp-elements-94015fc485c10d128d71584c261a865f\" style=\"color:#7a1737;margin-top:0;margin-bottom:0;padding-top:0;padding-bottom:0;font-size:26px\">El <strong>reporte de incidente <\/strong>se hace con el \u00e1rea correspondiente de<strong> IMSS Bienestar<\/strong><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-cad298ab wp-block-columns-is-layout-flex\" style=\"padding-right:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--60)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-cover is-light\" style=\"border-radius:22px;padding-right:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50);min-height:100px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-100 has-background-dim\" style=\"background-color:#dcd0d0\"><\/span><div class=\"wp-block-cover__inner-container is-layout-constrained wp-container-core-cover-is-layout-e1a24a51 wp-block-cover-is-layout-constrained\">\n<p class=\"has-text-align-center has-text-color has-link-color wp-elements-75599db6126c8548c4782b0d7a8656da\" style=\"color:#7a1737;margin-top:0;margin-bottom:0;padding-top:0;padding-bottom:0;font-size:20px\"><strong>Reporte directo por fallas de internet Axtel en IMSS Bienestar<\/strong><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center has-text-color has-link-color wp-elements-023e7cf4e89906b98c19fa1cfd1c3eef\" style=\"color:#7a1737;margin-top:0;margin-bottom:0;padding-top:0;padding-bottom:0;font-size:20px\">WhatsApp Axtel: <\/p>\n\n\n\n<p class=\"has-text-align-center has-text-color has-link-color wp-elements-8b97d3d7246ecafa1780b73c6e8f5374\" style=\"color:#dcd0d0;margin-top:0;margin-bottom:0;padding-top:0;padding-bottom:0;font-size:20px\"><strong>5561920883<\/strong> \/ <strong>7292585375<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center has-text-color has-link-color wp-elements-10774e87f4cc337a66db4d9e922383b0\" style=\"color:#7a1737;margin-top:0;margin-bottom:0;padding-top:0;padding-bottom:0;font-size:20px\">Correo electr\u00f3nico Axtel: <\/p>\n\n\n\n<p class=\"has-text-align-center has-text-color has-link-color wp-elements-0aa2706177107297d039991701691196\" style=\"color:#dcd0d0;margin-top:0;margin-bottom:0;padding-top:0;padding-bottom:0;font-size:20px\"><strong>mesadeservicio@teit.cfe.mx<\/strong><\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-cover is-light\" style=\"border-radius:22px;padding-right:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50);min-height:100px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-100 has-background-dim\" style=\"background-color:#dcd0d0\"><\/span><div class=\"wp-block-cover__inner-container is-layout-constrained wp-container-core-cover-is-layout-e1a24a51 wp-block-cover-is-layout-constrained\">\n<p class=\"has-text-align-center has-text-color has-link-color wp-elements-b32f3d530ea5f72fbfc12bb84552a51c\" style=\"color:#7a1737;margin-top:0;margin-bottom:0;padding-top:0;padding-bottom:0;font-size:20px\"><strong>Reporte directo por fallas de internet CFE en IMSS Bienestar<\/strong><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center has-text-color has-link-color wp-elements-7f58196ad15f62b354beba294b611be1\" style=\"color:#7a1737;margin-top:0;margin-bottom:0;padding-top:0;padding-bottom:0;font-size:20px\">WhatsApp CFE: <br><strong>5561920883<\/strong> \/ <strong>7292585375<\/strong> <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center has-text-color has-link-color wp-elements-6671e6372756af58a44da02cedf6ca7b\" style=\"color:#7a1737;margin-top:0;margin-bottom:0;padding-top:0;padding-bottom:0;font-size:20px\">Correo electr\u00f3nico CFE: <br><strong>mesadeservicio@teit.cfe.mx<\/strong><\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:15%\"><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Si tu servicio es Telmex\/Uninet proporcionado por SESVER \u00bfQu\u00e9 necesitas? Si tu servicio es CFE\/Axtel proporcionado por IMSS Bienestar El<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"colormag_page_container_layout":"default_layout","colormag_page_sidebar_layout":"default_layout","footnotes":""},"class_list":["post-5382","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-json\/wp\/v2\/pages\/5382","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-json\/wp\/v2\/comments?post=5382"}],"version-history":[{"count":291,"href":"https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-json\/wp\/v2\/pages\/5382\/revisions"}],"predecessor-version":[{"id":6323,"href":"https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-json\/wp\/v2\/pages\/5382\/revisions\/6323"}],"wp:attachment":[{"href":"https:\/\/www.ssaver.gob.mx\/tecnologias\/wp-json\/wp\/v2\/media?parent=5382"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}